Problems finding contacts on Inbox
Incident
Report for Bird
Resolved
This incident has been now resolved.
We apologize for any inconvenience this has caused you.
We apologize for any inconvenience this has caused you.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Our engineering team will continue working during the weekend to mitigate this issue.
We apologise for any inconvenience this issue may be causing you.
We apologise for any inconvenience this issue may be causing you.
Update
Our engineering team is actively working on rolling out a complete fix for this issue. The fix will be fully rolled out by this Friday and the issue will be deemed as resolved.
We apologise for any inconvenience this issue may be causing you.
We apologise for any inconvenience this issue may be causing you.
Update
Our engineering team will continue working and monitoring until this issue is fully resolved.
Update
Our engineering team will continue working and monitoring until this issue is fully resolved.
Update
We would like to inform you that only a very small subset of customers are affected by this issue when trying to search for contacts by platform identifiers such as email and phone number. Affected customers will receive contact not found when searching using platform identifiers.
Identified
The issue has been identified and a fix is being implemented.
This incident affected: Connectivity Platform (Inbox).