Emails forwarded with an attachment from an iPhone email client are not rendering the body content

Incident Report for Bird

Resolved

We apologise for the inconvenience caused during the incident. Our engineers have confirmed that the issue is resolved.
Posted Oct 27, 2023 - 15:28 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 27, 2023 - 14:18 CEST

Investigating

Our engineering team is actively addressing this issue, which impacts customers utilising our Inbox product on the Connectivity platform and Support Customers on the Engagement platform. Please note that this issue is specific to emails forwarded from an iPhone email client.
Posted Oct 27, 2023 - 14:00 CEST
This incident affected: Connectivity Platform (Inbox, Conversations - API, Email Channel).