Inbox Agent Insights Live Monitoring Reports Not Available

Incident Report for Bird

Resolved

This issue has been resolved.

Posted Jul 23, 2024 - 19:38 CEST

Identified

The cause of this issue has been identified and an update is being created.

Posted Jul 23, 2024 - 19:12 CEST

Investigating

We are currently investigating an issue with the Inbox Agent Insights Live Monitoring Reports not being available. This is only impacting the analytics/reporting on Inbox, Inbox functionality is not impacted.

Posted Jul 23, 2024 - 17:35 CEST

This incident affected: CRM (Analytics - Europe, Analytics - US (West), Analytics - Asia (India)).