Issues reported on Whatsapp Business Account channel availability

Incident Report for Bird

Resolved

This incident has been resolved.

Posted May 05, 2021 - 07:49 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2021 - 07:36 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2021 - 06:44 CEST

Update

Several customers have reported WABA channel unavailability and messages remaining in pending state.
This might be related to the issues reported by Facebook on https://status.fb.com/whatsapp-business-api
We are still investigating the issue.

Posted May 05, 2021 - 06:13 CEST

Investigating

We are currently investigating this issue.

Posted May 05, 2021 - 05:51 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).