NL VMNs service interruption

Incident Report for Bird

Resolved

Both VMN servers are showing stable behaviour. There was a hardware fault that occurred, for which the backup did not function correctly. This hardware and it's backup have been upgraded and further monitoring is being developed to prevent this from happening again. The issue has been resolved.
Posted Jun 12, 2016 - 13:59 CEST

Monitoring

We've located the intermittent NL VMN issues yesterday afternoon that were occurring on the backup that was activated due to the earlier issues that showed. We found it to have been a hardware related issue, where the backup setup did not work as expected. We expect to have another upgrade implemented tomorrow to resolve any pending issues and are monitoring the situation closely. At this moment in time, both servers are active and working as expected with almost full coverage.
Posted Jun 09, 2016 - 11:33 CEST

Investigating

We're aware that the issue is reoccurring and our Tech team is working round the clock to fix this. Some NL VMN services are showing intermittent function.
Posted Jun 08, 2016 - 16:36 CEST

Monitoring

NL VMNs services are stable again and we are currently monitoring the situation.
Posted Jun 08, 2016 - 14:32 CEST

Investigating

We are currently experiencing some technical difficulties with some of our NL (+316) VMNs. Our team is investigating the cause of this issue and once more information becomes available, this incident will be updated.
Posted Jun 08, 2016 - 11:16 CEST