Whatsapp templates status issues

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Apr 11, 2025 - 00:04 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 10, 2025 - 15:23 CEST

Update

We have escalated this issue to Meta and are actively working with their team to troubleshoot further. We’ll provide additional updates as we learn more.

Posted Apr 09, 2025 - 15:15 CEST

Investigating

We are currently observing that newly created Whatsapp templates are getting stuck in pending state.

We are investigating the situation and we will provide an update as soon as we have additional information.

Posted Apr 07, 2025 - 17:07 CEST

This incident affected: Connectivity Platform (Dashboard - dashboard.messagebird.com).