Users are currently unable to upload images when creating a WhatsApp template

Incident Report for Bird

Resolved

This incident has been resolved. We apologise for any inconvenience this may have caused you.

Posted Nov 07, 2024 - 14:24 CET

Identified

The issue has been identified, and our team is working on a fix.

Posted Nov 07, 2024 - 13:24 CET

Investigating

Our engineering team is currently addressing an issue that prevents adding an image when creating a WhatsApp template using the upload feature. Images can still be included as media by uploading them directly to the library.

Posted Nov 07, 2024 - 12:07 CET

This incident affected: CRM (Content (Products, Templates) - Europe, Content (Products, Templates) - US (West), Content (Products, Templates) - Asia (India)).