Our engineering team has confirmed that the issue has been successfully mitigated. We apologise for any inconvenience this may have caused you.
Posted Dec 05, 2023 - 14:51 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 05, 2023 - 10:52 CET
Update
We are currently investigating this issue in collaboration with Meta. Once we have an update, we will promptly inform you.
Posted Dec 04, 2023 - 18:09 CET
Update
As your recently modified template is currently pending approval, it can not be used for messaging. As a temporary solution until this problem is resolved, we recommend creating a new template, which will undergo the approval process. This issue explicitly affects templates already edited and approved for the Engagement Platform.
Posted Dec 04, 2023 - 18:05 CET
Investigating
Our engineering team is actively investigating an issue wherein customers trying to modify WhatsApp templates are experiencing a prolonged pending status.
