Issues with WhatsApp, Facebook Messenger and Instagram channels

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Oct 05, 2021 - 02:28 CEST

Update

We are observing that the Facebook platform is recovering from an earlier outage. All messages are being processed at this time. Our engineering teams are monitoring the progress.

We will provide an update in 60 minutes or as soon as more information becomes available.

Posted Oct 05, 2021 - 02:12 CEST

Update

We are observing that the Facebook platform is recovering from an earlier outage. Messages are being processed at this time. Our engineering teams are monitoring the progress.

We will provide an update in 60 minutes or as soon as more information becomes available.

Posted Oct 05, 2021 - 01:28 CEST

Update

We are continuing to monitor for any further issues.

Posted Oct 05, 2021 - 01:25 CEST

Update

We are observing that the Facebook platform is recovering from disruptions. Messages are being processed intermittently at this time. Our engineering teams are monitoring the progress.

We will provide an update in 60 minutes or as soon as more information becomes available.

Posted Oct 05, 2021 - 00:56 CEST

Update

We're observing that the Facebook platform is slowly becoming available again. Messages are being processed intermittently at this time. Our engineering teams are monitoring the progress.

We will provide an update in 60 minutes or as soon as more information becomes available.

Posted Oct 05, 2021 - 00:02 CEST

Update

Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 60 minutes or as soon as more information becomes available.

Posted Oct 04, 2021 - 22:59 CEST

Update

Posted Oct 04, 2021 - 21:56 CEST

Update

Posted Oct 04, 2021 - 20:45 CEST

Update

Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Oct 04, 2021 - 20:15 CEST

Update

Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Oct 04, 2021 - 19:45 CEST

Update

Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Oct 04, 2021 - 19:16 CEST

Monitoring

Posted Oct 04, 2021 - 18:46 CEST

Identified

We've identified the issue as being a global outage on the Facebook platform. Our engineering teams are closely monitoring all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

Posted Oct 04, 2021 - 18:13 CEST

Investigating

We're currently investigating reports of issues with availability across our WhatsApp, Facebook Messenger and Instagram channels.

Posted Oct 04, 2021 - 17:58 CEST

This incident affected: Connectivity Platform (Conversations - API, Messaging - API, WhatsApp Channel).