Error composing a new message in service cloud

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Jun 28, 2024 - 10:07 CEST

Investigating

We are currently investigating an intermittent issue when agents try to compose a new message for a contact with an existing open ticket
Posted Jun 28, 2024 - 09:19 CEST
This incident affected: Engagement Platform / CRM (Inbox - Europe, Inbox - US (West), Inbox - Asia (India)).