Journeys: Temporary Increased Latency and Errors

Incident Report for Bird

Resolved

There have been no additional latency issues after the 40min period reported at the start of this incident. As of Friday Oct 25th, we have followed up with customers we believe may have been impacted with increased errors. We don't anticipate recurrence of this issue.

Posted Oct 28, 2024 - 17:14 CET

Investigating

We experienced an temporary increase in latency of journey execution from ~08:25 - 09:05 GMT. Latency has returned to normal, but during this period we also observed an increase in journey errors. We are investigating the scope of customers impacted by the errors as well as which journeys can be retried automatically

Posted Oct 23, 2024 - 14:04 CEST

This incident affected: Engagement Platform / CRM (Journey - Europe, Journey - US (West), Journey - Asia (India)).