Bird

SMS Messages via Conversations API to USA are failing

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Mar 02, 2022 - 01:06 CET

Monitoring

The issue has been identified and a fix has been implemented. We are monitoring the results.
Posted Mar 02, 2022 - 00:47 CET

Investigating

We're currently investigating an issue where SMS messages to the USA are not processed correctly when sent through the Conversation API. This occurs when a message is submitted directly to the Conversations API, or when sent via Flow Builder or Inbox. (SMS Messages to the USA that are submitted directly to the SMS API are not affected).
Posted Mar 02, 2022 - 00:34 CET
This incident affected: Connectivity Platform (Conversations - API).
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