As a summary, we observed delays from 15:38 to 16:08 and message were being processed as follows for each percentiles: p70: 15s p80: 4min p95/p99.5: 10min
Posted Feb 02, 2021 - 17:41 CET
Update
A fix has been implemented and we're monitoring the results.
Posted Feb 02, 2021 - 17:25 CET
Monitoring
As of 16:05 UTC the issue has been mitigated. We have identified the issue and are monitoring the situation.
Posted Feb 02, 2021 - 17:25 CET
Investigating
We are currently experiencing SMS delivery delays to some countries. This is occurring since 15:35 UTC.
We are investigating the situation and we will provide an update as soon as we have additional information.
Posted Feb 02, 2021 - 17:00 CET
This incident affected: Connectivity Platform (SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, SMS - API V1, SMS - Mail to SMS Relay Service).
