Whatsapp outbound, inbound and status updates messages experiencing delays

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Mar 03, 2022 - 13:39 CET

Update

Delays were observed from 11:10 UTC to 12:05 UTC affecting only subset of our customers. We apologise for any inconvenience this may have caused you.

Posted Mar 03, 2022 - 13:39 CET

Monitoring

The issue has been mitigated and we are monitoring it. It has affected only a small subset of our traffic.

Posted Mar 03, 2022 - 12:58 CET

Investigating

Our team is investigating an issue that is causing some delays for Whatsapp traffic (outbound, inbound and status updates), we are actively working on mitigation this incident

Posted Mar 03, 2022 - 12:47 CET

This incident affected: Connectivity Platform (Inbox, Flow Builder, Conversations - API, WhatsApp Channel).