Issue delivering outbound Facebook Messenger messages via Inbox

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Oct 27, 2020 - 17:49 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 27, 2020 - 17:36 CET

Identified

The issue has been identified to be a display issue in Inbox. Outbound messages are being delivered successfully, however they are not displayed correctly in Inbox. Telegram messages are also impacted in the same way.

A fix is being implemented.

Posted Oct 27, 2020 - 17:10 CET

Investigating

We are currently investigating an issue delivering outbound Facebook Messenger messages via Inbox.

Posted Oct 27, 2020 - 16:56 CET

This incident affected: Connectivity Platform (Inbox).