Voice API is experiencing callback problems

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Jan 16, 2021 - 22:35 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 16, 2021 - 22:14 CET

Investigating

We are currently observing problems with our Voice (API) service. A portion of the callbacks to customers for the "call" and "leg" types is delayed.

We are investigating the situation and we will provide an update as soon as we have additional information.
Posted Jan 16, 2021 - 21:18 CET
This incident affected: Connectivity Platform (Voice - API, Voice - SIP Trunking).