Experiencing high latency and intermittent errors in Conversations API

Incident Report for Bird

Resolved

This incident has been resolved. We apologise for any inconvenience this may have caused you.
Posted Jan 19, 2022 - 13:26 CET

Monitoring

We are no longer observing high latency and errors in ConversationsAPI, our team will continue to monitor this situation.
Posted Jan 19, 2022 - 12:44 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 19, 2022 - 12:38 CET

Update

We are experiencing high latency and intermittent errors in Conversations API affecting Inbox and Flowbuilder, we are working on mitigating this.
Posted Jan 19, 2022 - 11:57 CET

Investigating

We are currently investigating this issue.
Posted Jan 19, 2022 - 11:52 CET
This incident affected: Connectivity Platform (Inbox, Flow Builder, Conversations - API, WhatsApp Channel).