SMS delivery issues

Incident Report for Bird

Resolved

SMS message delivery is back to normal.

Posted Aug 13, 2021 - 10:00 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 13, 2021 - 07:49 CEST

Identified

The issue has been identified and a fix is being implemented.

For traffic received after 5:00 UTC the issue has been fixed.

Posted Aug 13, 2021 - 07:19 CEST

Update

We are continuing to investigate this issue.

Posted Aug 13, 2021 - 07:18 CEST

Investigating

Since 3:30 UTC we are seeing an elevated number of SMS messages being stuck in processing. Our engineers are investigating.

Posted Aug 13, 2021 - 06:49 CEST

This incident affected: Connectivity Platform (SMS - Connectivity - APAC, SMS - Connectivity - EMEA, SMS - Connectivity - LATAM, SMS - Connectivity - NORAM, SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, SMS - API V1, SMS - Mail to SMS Relay Service).