Whatsapp Outbound messages delays

Incident Report for Bird

Resolved

This incident has been resolved and all delayed messages have been delivered. We apologise for any inconvenience this may have caused.

Posted Jul 16, 2021 - 16:22 CEST

Monitoring

Our engineering team is currently monitoring until the incident is fully resolved,

Posted Jul 16, 2021 - 16:07 CEST

Identified

A fix has been rollout and the delayed outbound messages are being delivered. Our engineering team will continue to monitor this incident until it is fully resolved.

Posted Jul 16, 2021 - 16:04 CEST

Investigating

Our team is currently investigating an issue that is affecting outbound Whatsapp messages delivery. Delayed messages will be delayed and send upon the resolution of this incident.

Posted Jul 16, 2021 - 14:29 CEST

This incident affected: Connectivity Platform (Inbox, Flow Builder, Conversations - API, WhatsApp Channel).