We've processed and sent all delayed delivery reports to respective customers.
Posted Dec 22, 2020 - 19:20 CET
Monitoring
We've started to process the message delivery reports (DLRs) that have been delayed during the incident time window.
We're monitoring the situation.
Posted Dec 22, 2020 - 17:17 CET
Identified
We've identified the issues and rolled out changes to our system. All SMS messages since 15:03 (CET) are processed as normal. We're working to update SMS messages affected in the time window of the incident.
Posted Dec 22, 2020 - 15:17 CET
Update
An update: SMS messages are being sent and delivered as normal.
Posted Dec 22, 2020 - 14:50 CET
Investigating
We are currently investigating reports of SMS message delivery reports (DLRs) being delayed. The status of your messages may face delay in updating.
Posted Dec 22, 2020 - 14:43 CET
This incident affected: Connectivity Platform (SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03).
