Issues with delivering WhatsApp messages

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jun 26, 2025 - 15:41 CEST

Investigating

We are observing a few more issues and continuing our investigation.

Posted Jun 26, 2025 - 00:07 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 25, 2025 - 22:09 CEST

Investigating

Between 16:20 and 16:30 CET, we experienced partial delays in WhatsApp message delivery, affecting a subset of users. The issue was caused by a temporary disruption in the messaging pipeline. Our engineering team quickly identified the root cause and applied a fix. As of 16:30 CET, message delivery has returned to normal, and all systems are functioning as expected. We continue to monitor for stability. We apologize for the inconvenience and appreciate your patience.

Posted Jun 25, 2025 - 22:08 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).