Seeing 500 issues in Conversations API

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jan 09, 2021 - 20:28 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 09, 2021 - 20:23 CET

Identified

The issue has been identified and we are monitoring the results. Issues seem to be centered around a single customer.

Posted Jan 09, 2021 - 20:12 CET

Investigating

It seems about 1 in 5 requests are facing issues in Conversations API. This possibly also affects Flow Builder. Inbox is working.
We are currently investigating the issue.

Posted Jan 09, 2021 - 19:50 CET

This incident affected: Connectivity Platform (Flow Builder, Conversations - API).