WhatsApp channel creation not operational

Incident Report for Bird

Resolved

After a thorough investigation with the Meta team, we have confirmed that this issue has had no impact on customers. Currently, both Bird and Meta WhatsApp sign-ups are functioning smoothly. If any issues arise, we will promptly update the status page.

Posted Sep 02, 2024 - 17:39 CEST

Investigating

We are aware of issues occurring during sign-in via the Meta embedded pop-up when creating a new WhatsApp channel. We have reported this to Meta and are working closely with them to resolve the problem. WhatsApp channel installation can not be completed at this time.

Posted Sep 02, 2024 - 15:27 CEST

This incident affected: Engagement Platform / CRM (Channels - Europe, Channels - US (West), Channels - Asia (India)) and Connectivity Platform (WhatsApp Channel).