On-prem WhatsApp channels are degraded

Incident Report for Bird

Resolved

Most of the impact of this incident has been resolved. A small subset of WhatsApp channels using a Turkish number might still experience receiving media content through their WhatsApp channel. Engineering will work on a solution for this.

Please feel free to reach out to support with any questions.

Posted Aug 24, 2023 - 17:22 CEST

Identified

We identified the issue and are working on a mitigation. We will keep you updated through the status page. If you are experiencing issues sending WhatsApp message please reach out to support.

Posted Aug 24, 2023 - 12:26 CEST

Investigating

A subset of the on-prem WhatsApp channels we host for our customers are degraded. This means customers can not send or receive messages.

Posted Aug 24, 2023 - 11:41 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).