WhatsApp template with images failing on submission

Incident Report for Bird

Resolved

This issue has been resolved. We apologise for any inconvenience this may have caused you.

Posted Nov 08, 2024 - 18:33 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 08, 2024 - 18:13 CET

Investigating

Our engineering team is currently working on a fix to resolve an issue preventing the creation of WhatsApp templates with images. These templates are currently failing during submission.

Posted Nov 08, 2024 - 15:13 CET

This incident affected: Engagement Platform / CRM (Content (Products, Templates) - Europe, Content (Products, Templates) - US (West), Content (Products, Templates) - Asia (India)).