Experiencing issues with Omnichannel Chat Widget

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jun 08, 2021 - 13:21 CEST

Monitoring

A fix is being implemented by supplier. We are slowly seeing functionality restoring geo by geo.

Posted Jun 08, 2021 - 12:49 CEST

Identified

The issue has been identified. We rely on CDN supplier https://status.fastly.com/. We are exploring options.

Posted Jun 08, 2021 - 12:22 CEST

Investigating

We are currently investigating the issue. Since about 15 minutes, the Omnichannel Chat Widget is either not loading at all or is unable to send or load messages.

Posted Jun 08, 2021 - 12:07 CEST

This incident affected: Connectivity Platform (Omnichannel Chat Widget).