SMS Delivery Failures to StarHub Network in Singapore

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Nov 18, 2020 - 21:39 CET

Monitoring

The situation has been restored, and we observe an improvement back to normal delivery times and levels. We will keep on monitoring the situation.

Posted Nov 18, 2020 - 19:21 CET

Investigating

We are currently observing SMS delivery issues towards StarHub network (MCCMNC: 52505) in Singapore. We are working with our carrier partners to resolve the issue, and will issue an update as soon as more information becomes available.

Started at: Nov 18, 2020 - 13:40 UTC
Impact: Customers may observe delay or failed SMS delivery towards StarHub Singapore

Posted Nov 18, 2020 - 17:23 CET

This incident affected: Connectivity Platform (SMS - Connectivity - APAC).