Our engineering team has diligently monitored the situation and can confirm that the mitigation measures have effectively resolved the issue. We apologise for any inconvenience caused.
Posted Feb 07, 2024 - 23:45 CET
Monitoring
We have rolled out our fix and all monitoring shows the issue has been resolved. We are continuing to monitor.
Posted Feb 07, 2024 - 21:08 CET
Update
Our engineering team is rolling out a fix that will be available in the following hours to mitigate the issue of sending media messages to those affected channels.
Posted Feb 07, 2024 - 19:10 CET
Identified
Our engineering team has identified an issue affecting a limited number of channels on our WhatsApp on-premise platform, leading to failures in sending outbound media messages. We have successfully identified the problem and are implementing measures to mitigate it.
Posted Feb 07, 2024 - 17:07 CET
This incident affected: Connectivity Platform (WhatsApp Channel).
