Unable to Send Whatsapp Messages

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jul 20, 2023 - 02:08 CEST

Update

We are now processing Whatsapp Messages and all queued messages have been sent. We will continue to monitor Whatsapp for the next hour.

Posted Jul 19, 2023 - 23:03 CEST

Monitoring

The Meta Whatsapp API is down preventing the sending of all Whatsapp Messages. All messages to be sent to Whatsapp will be queued and sent once the Meta Whatsapp API becomes available. We are monitoring the situation.

Posted Jul 19, 2023 - 22:43 CEST

This incident affected: Connectivity Platform (Inbox, Conversations - API, Messaging - API, WhatsApp Channel).