Delays processing messages on specific whatsapp conversations channels

Incident Report for Bird

Resolved

We have identified the issue and addressed it. Outbound and inbound messages have been now delivered.

Posted Apr 20, 2021 - 15:09 CEST

Update

Delayed outbound messages have been delivered successfully. We are still experiencing delays in a small portion of incoming traffic. Our team is currently investigating this issue.

Posted Apr 20, 2021 - 14:59 CEST

Investigating

We are currently investigating this issue.

Posted Apr 20, 2021 - 13:06 CEST

This incident affected: Connectivity Platform (Conversations - API, Messaging - API, WhatsApp Channel).