Delivery Delays for a Subset of SMS Messages to Australia

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jul 20, 2022 - 13:03 CEST

Monitoring

The connectivity to the carrier has been restored. We are monitoring the situation and gracefully rerouting the traffic back to the carrier.

Posted Jul 20, 2022 - 11:46 CEST

Identified

We have confirmed there has been disruption on the carrier network side. We are working with the carrier to restore the service.

Posted Jul 20, 2022 - 10:04 CEST

Investigating

We are experiencing SMS delivery delays when sending messages to a subset of Australian numbers. Our platform is queuing the SMS messages or they are being sent via alternative carriers. We're investigating and working with the carrier to restore the service.

Posted Jul 20, 2022 - 09:58 CEST

This incident affected: Connectivity Platform (SMS - Connectivity - APAC).