Platform issues

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Dec 01, 2017 - 08:51 CET

Update

The network equipment that caused incident of this afternoon has been replaced. We'll continue monitoring the network performance.
Posted Nov 30, 2017 - 23:34 CET

Update

To be able to investigate the incident of this afternoon, we are performing an unscheduled maintenance. The expected impact is for bound SMPP clients only. They will be disconnected shortly and will be able to reconnect in a few seconds. No further impact is expected.
Posted Nov 30, 2017 - 23:02 CET

Monitoring

Due to a failure in our network, a part of our network was temporarily (+- 5 minutes) only partially reachable. This impacted some of our users on our Dashboard, Rest-API (SMS) & SMPP platforms, other services were unaffected. Everything is restored and we are looking into the root cause and what we can do to prevent this in the future.
Posted Nov 30, 2017 - 14:43 CET

Investigating

We're experiencing intermittent platform connectivity issues and are investigating the root cause of this. Please note this seems to have resolved itself in the interim already. Our apologies for the inconvenience!
Posted Nov 30, 2017 - 14:08 CET