Delays in WhatsApp message delivery

Incident Report for Bird

Resolved

This incident has been resolved and WhatsApp messages are no longer delayed.

Posted Dec 06, 2020 - 05:05 CET

Monitoring

WhatsApp messages are now being delivered in a timely manner and we are working through the delivery of the delayed messages. We will continue to monitor the situation.

Posted Dec 06, 2020 - 04:11 CET

Identified

The issue has been identified and a fix is being put in place.

Posted Dec 06, 2020 - 03:56 CET

Investigating

We are currently observing delays of up to 30 mins in the delivery of some WhatsApp messages. We are investigating the root cause and will update as soon as possible.

Posted Dec 06, 2020 - 03:35 CET

This incident affected: Connectivity Platform (WhatsApp Channel).