Engagement Platform: Reply clicks on Meta Messenger for button actions are sometimes not received

Incident Report for Bird

Resolved

We have confirmed that this issue is limited to very small subset of customer accounts, and we will be following up with Meta and with those customers directly.

Posted Oct 23, 2023 - 17:37 CEST

Update

We are still investigating, but we have confirmed that this is not a system-wide issue, and is limited to only a subset of customer accounts.

Posted Oct 23, 2023 - 16:21 CEST

Update

We are continuing to investigate this issue.

Posted Oct 23, 2023 - 15:24 CEST

Investigating

We are investigating reports for our Engagement Platform that some customers are not receiving reply clicks for button actions in messages. However, quick replies appear to be unaffected.

Posted Oct 23, 2023 - 15:21 CEST

This incident affected: Connectivity Platform (Conversations - API, Messaging - API).