Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jul 09, 2026 - 00:28 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 09, 2026 - 00:10 CEST

Investigating

We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue

The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.

Posted Jul 08, 2026 - 22:12 CEST

This incident affected: CRM (Dashboard - app.bird.com, Analytics - US (West), Contacts - US (West)).