Delays on Conversations

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jul 07, 2020 - 16:53 CEST

Monitoring

We've rolled out an update and we are monitoring the results.

Posted Jul 07, 2020 - 15:32 CEST

Investigating

The implemented fix is not giving the expected result. We still observe delays for incoming messages from the various channels. Delay is max 15 minutes, we're continuing investigation.

Posted Jul 07, 2020 - 14:32 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 07, 2020 - 14:03 CEST

Investigating

We are currently investigating delays on delivery messages accross different channels

Posted Jul 07, 2020 - 13:36 CEST

This incident affected: Connectivity Platform (Conversations - API, Messaging - API, Email Channel, WhatsApp Channel).