Errors receiving image messages on Whatsapp channels

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jan 20, 2026 - 18:14 CET

A fix has been implemented and we are monitoring the results.

Posted Jan 20, 2026 - 17:54 CET

The issue has been identified and a fix is being implemented.

Posted Jan 20, 2026 - 16:48 CET

We are currently investigating this issue.

Posted Jan 20, 2026 - 15:14 CET

This incident affected: CRM (Channels - Europe, Channels - US (West), Channels - Asia (India)).