Shopify products not appearing in BirdCRM

Incident Report for Bird

Resolved

We have Identified and fixed the issue, Shopify products are now showing up on BirdCRM again.

Posted Jul 04, 2024 - 11:32 CEST

Update

We are continuing to investigate this issue.

Posted Jul 04, 2024 - 10:51 CEST

Investigating

We have identified an issue that is causing imported Shopify products not to appear in bird CRM, we are actively investigating the root cause and working towards a solution to the issue.

Posted Jul 04, 2024 - 10:50 CEST

This incident affected: Engagement Platform / CRM (Content (Products, Templates) - Europe, Content (Products, Templates) - US (West), Content (Products, Templates) - Asia (India)).