Facebook has informed us that the issue has been mitigated, our team has confirmed the inbound and outbound media delivery is working correctly. This has been affected only a small subset of traffic and channels. We apologise for any inconvenience this may have caused.
Posted Jul 16, 2021 - 16:41 CEST
Identified
Facebook has advised us that they are actively working to resolve this issue as soon as possible.
Posted Jul 16, 2021 - 14:58 CEST
Update
Our engineering team is working together with Facebook to identify the root cause and mitigate this issue.
Posted Jul 15, 2021 - 23:59 CEST
Investigating
We are currently investigating an issue affecting a small subset of our customers and Whatsapp channels whereby WA inbound and outbound media are not being delivered successfully.
Posted Jul 15, 2021 - 17:56 CEST
This incident affected: Connectivity Platform (WhatsApp Channel).
