Slow processing of messages through Viber

Incident Report for Bird

Resolved

This incident has been resolved.
Posted Oct 24, 2025 - 09:43 CEST

Update

Ability to sent messages through Viber has been fully restored.
Posted Oct 24, 2025 - 09:42 CEST

Update

A limited subset of customers are unable to send messages through Viber channel; investigation and remediations ongoing.
Posted Oct 23, 2025 - 14:11 CEST

Investigating

We are currently experiencing slower than expected sending of messages through Viber due to a slowdown in processing rate from Viber.
Posted Oct 21, 2025 - 16:11 CEST
This incident affected: Connectivity Platform (Conversations - API).