Inbound calls with call distribution are not being routed to agents

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Dec 13, 2024 - 14:01 CET

Update

The impact has been limited to call distribution flows using the "start with music step". Our engineering team has rolled out a fix and confirm that all is operational. We apologise for any inconvenience this may have caused you.

Posted Dec 13, 2024 - 14:00 CET

Investigating

Our engineering team is addressing an issue where inbound calls using the ring-to-step distribution method are not being routed to agents

Posted Dec 13, 2024 - 13:14 CET

This incident affected: Engagement Platform / CRM (Inbox - Europe, Inbox - US (West), Inbox - Asia (India)).